Venue Terms

1. Acceptance by click, no signature, no separate contract

By ticking the acceptance box and clicking to accept, and by using the Butlr venue portal, you (the venue, acting through an authorised representative) enter into a binding agreement with Butlr, operated by Butlr Systems Establishment, a company registered in the Kingdom of Saudi Arabia, on these terms. No separately signed or paper contract is required, and none will be issued. This is a clickwrap agreement: your click is your binding signature.

The person accepting confirms they are authorised to bind the venue. Butlr records each acceptance (who accepted, when, from what device and network, and which exact version of these terms) as an audit record, not as an emailed contract.

2. Your venue owns and controls its own content

Butlr is a technology platform only. You create and control your own venue portal, listings, menus, descriptions, photos, prices, offers, availability, and sell pages. You decide what you advertise, what you sell, and at what price.

• You are responsible for keeping your listings, prices, and availability accurate and up to date.
• You are responsible for fulfilling every order, booking, and service your venue accepts through Butlr.
• You are responsible for holding all licences and permits your business requires, including commercial registration (CR), municipal licences, and tourism licences, and for complying with all laws that apply to what you sell.
• You grant Butlr a non-exclusive, worldwide, royalty-free licence to host, display, and distribute your venue content on the platform solely to operate and promote the platform and your listings. You confirm you own or have the rights to all content you upload.

3. Butlr is not responsible for what a venue advertises or sells

Butlr has no control over, and takes no responsibility for, your listings, pricing, availability, product quality, service quality, or fulfilment. You are solely responsible for the goods and services your venue offers and delivers.

If a guest issue, complaint, dispute, chargeback, refund request, injury, or legal claim arises out of your venue's content, orders, products, services, pricing, or sales, that is your venue's responsibility, not Butlr's. Butlr merely transmits requests and information between you and your guests; it does not prepare, provide, or supervise your services. This platform service does not create a commercial agency relationship under the Saudi Commercial Agencies Law.

4. Insurance

Your venue shall maintain, at its own cost, insurance appropriate to its operations and risks, including public liability insurance with coverage appropriate to your venue's size and services, for as long as it uses the platform, and shall provide evidence of coverage on request.

5. Indemnification

You agree to indemnify, defend, and hold harmless Butlr, its owners, officers, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, fines, penalties, and costs (including reasonable legal fees) arising out of or relating to:

• your venue's content, listings, products, services, pricing, offers, or fulfilment;
• any guest dispute, complaint, injury, illness, or chargeback connected to your venue;
• your breach of these terms; and
• your non-compliance with any law or regulation that applies to your business, including licensing, food safety and hygiene, health and safety, tax, VAT, and consumer-protection laws.

6. Commission and subscription fees

Butlr charges a commission of 7% (seven percent) on room bookings only, that is, on the value of room bookings made and paid through Butlr's booking feature at your venue.

No commission is charged on anything else, including sunbeds, cabanas, daybeds, amenities, activities, treatments, orders (food, drinks, services), or any other sales your venue makes, whether through Butlr or elsewhere. Bookings your venue takes outside Butlr are not subject to commission. Your subscription fee (where applicable) is separate from, and in addition to, this booking commission.

How commission is collected: room-booking payments are processed by the payment processor on your venue's behalf, and the 7% commission is deducted before settlement to your venue (see section 7). Butlr may also set off commission due against amounts settled to you.

Tax: all fees quoted by Butlr are exclusive of applicable taxes. Butlr will issue a tax invoice for all amounts charged. You are responsible for your own tax obligations on guest transactions.

7. Payments and going live are self-serve

You join, pay any applicable fees through the payment processor, and take your venue live yourself. Butlr is not the merchant of record for your guest transactions.

Room bookings are paid by guests in the app, processed by the licensed payment processor (currently MyFatoorah) on your venue's behalf. Guest funds are held by the licensed payment processor, not by Butlr, through the booking period, and are settled to your venue, net of the 7% commission, within 14 days after the guest's check-out date. This holding period protects both parties against cancellations, no-shows, refunds, and chargebacks. Butlr does not itself hold guest funds at any time; all funds remain with the licensed payment processor until settlement.

Everything else, orders, sunbeds, cabanas, daybeds, amenities, activities, treatments, and any other service, is settled by guests directly at your venue under your own payment terms.

You are responsible for tax, VAT, invoicing, and settlement on your guest transactions in compliance with ZATCA and Saudi Central Bank (SAMA) regulations.

Guest refunds are your responsibility as the seller, under the Butlr Refund Policy, Venues, which is incorporated into these terms by reference and forms part of this agreement. You are responsible for responding to guest chargebacks and bear any resulting costs, as set out in the Refund Policy.

8. Disclaimer of warranties and limitation of liability

The Butlr platform is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Butlr does not warrant that the platform will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by law, Butlr is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the platform or these terms. Butlr's total aggregate liability for any claim relating to the platform is limited to the total fees you paid to Butlr in the three (3) months immediately before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, or willful misconduct, or death or personal injury caused by proven negligence.

9. Term and termination

These terms apply for as long as your venue uses Butlr. Either party may terminate with at least 30 days' written notice; access continues until the end of your paid billing cycle. Butlr may suspend or terminate your access immediately if you breach these terms, fail to pay, or if your continued operation on the platform poses a legal, safety, or reputational risk. On termination, sections that by their nature should survive, including indemnification, disclaimers, limitation of liability, accrued commission, and governing law and disputes, continue to apply.

10. Changes to these terms

Butlr may update these terms from time to time. When we do, we will publish a new version and assign it a new version number. Your continued use of Butlr after a change, and/or your acceptance of the new version when prompted in the portal, constitutes your acceptance of the updated terms. If you do not accept an updated version, you must stop using the platform.

11. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including severe weather, epidemics, government orders, war, strikes, utility or network failures, or acts of God. If such an event continues for more than 30 days, either party may terminate this agreement without penalty.

12. Governing law and disputes

Contact us first at info@onebutlr.com, most issues are resolved within days.

These terms, and any non-contractual obligations arising out of them, are governed by the laws of the Kingdom of Saudi Arabia. Any dispute, controversy, or claim arising out of or relating to these terms or to your use of Butlr shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia (Riyadh). Either party may seek urgent interim or injunctive relief from those courts.

Nothing in this section limits or removes any mandatory consumer-protection rights that apply, including under the Saudi Consumer Protection Law and the Saudi E-Commerce Law, and nothing prevents any person from contacting or complaining to a competent Saudi authority. Where the Arabic version of these terms is required by law to prevail, it prevails; otherwise both language versions carry equal weight.

13. Data and privacy

Each party is responsible for handling personal data lawfully in accordance with the Saudi Personal Data Protection Law (PDPL) issued by SDAIA. You must handle guest data you receive through Butlr in accordance with PDPL and only for fulfilling the guest's request. Butlr's handling of data is described in its Privacy Policy, which is incorporated into these terms by reference.

14. General

• Notices: formal notices to Butlr must be sent to info@onebutlr.com; notices to your venue will be sent to the contact email registered in the portal. Notices are deemed received 48 hours after sending.
• Severability: if any provision is held invalid or unenforceable, the rest of these terms remain in force.
• No waiver: a party's failure to enforce a right is not a waiver of it.
• Assignment: you may not assign this agreement without Butlr's written consent. Butlr may assign to an affiliate or in connection with a merger or sale, with notice to you.
• Third parties: except as expressly stated, no third party has any right to enforce this agreement.
• Entire agreement: this agreement, the Terms of Service, Venue Portal, the Privacy Policy, and the Refund Policy together are the entire agreement between your venue and Butlr, and supersede all prior discussions or versions.