Venue Terms

1. Acceptance by click · no signature, no separate contract

By ticking the acceptance box and clicking to accept, and by using the Butlr venue portal, you (the venue, acting through an authorised representative) enter into a binding agreement with Butlr on these terms. No separately signed or paper contract is required, and none will be issued. This is a clickwrap agreement: your click is your signature.

The person accepting confirms they are authorised to bind the venue. Butlr records each acceptance (who accepted, when, from what device and network, and which exact version of these terms) as an audit record, not as an emailed contract.

2. Your venue owns and controls its own content

Butlr is a technology platform only. You create and control your own venue portal, listings, menus, descriptions, photos, prices, offers, availability, and sell pages. You decide what you advertise, what you sell, and at what price.

• You are responsible for keeping your listings, prices, and availability accurate and up to date.
• You are responsible for fulfilling every order, booking, and service your venue accepts through Butlr.
• You are responsible for holding all licences and permits your business requires, and for complying with all laws that apply to what you sell.

3. Butlr is not responsible for what a venue advertises or sells

Butlr has no control over, and takes no responsibility for, your listings, pricing, availability, product quality, service quality, or fulfilment. You are solely responsible for the goods and services your venue offers and provides.

If a guest issue, complaint, dispute, chargeback, refund request, injury, or legal claim arises out of your venue's content, orders, products, services, pricing, or sales, that is your venue's responsibility · not Butlr's. Butlr merely transmits requests and information between you and your guests; it does not prepare food, deliver services, operate your facilities, or stand behind your offers.

4. Indemnification

You agree to indemnify, defend, and hold harmless Butlr, its owners, officers, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, fines, penalties, and costs (including reasonable legal fees) arising out of or relating to:

• your venue's content, listings, products, services, pricing, offers, or fulfilment;
• any guest dispute, complaint, injury, illness, or chargeback connected to your venue;
• your breach of these terms; and
• your non-compliance with any law or regulation that applies to your business, including licensing, food safety and hygiene, health and safety, tax, and consumer-protection law.

5. Commission · 7% on bookings made through Butlr

Butlr charges a commission of 7% (seven percent) on the value of bookings made through Butlr at your venue. This includes, without limitation:

• room bookings;
• sunbed, cabana, daybed, and tanning-bed bookings;
• and any other bookable amenity or service offered at a venue that has joined Butlr.

Commission is calculated on the booking value processed through Butlr. Your subscription fee (where applicable) is separate from, and in addition to, this booking commission. Butlr may set off commission due against amounts it collects on your behalf.

6. Payments and going live are self-serve

You join, pay any applicable fees through the payment processor, and take your venue live yourself. Butlr is not the merchant of record for your guest transactions: payments for the goods and services you sell are transacted between you and your guests through the payment processor, and you are responsible for tax, invoicing, and settlement on those sales.

Payment receipts and billing for your Butlr subscription and commission are handled separately and are not part of this acceptance record.

7. Disclaimer of warranties and limitation of liability

The Butlr platform is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Butlr does not warrant that the platform will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, Butlr is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the platform or these terms. Butlr's total aggregate liability for any claim relating to the platform is limited to the total fees you paid to Butlr in the three (3) months immediately before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

8. Term and termination

These terms apply for as long as your venue uses Butlr. Either party may terminate on notice. Butlr may suspend or terminate your access immediately if you breach these terms, fail to pay, or if your continued operation on the platform poses a legal, safety, or reputational risk. On termination, sections that by their nature should survive · including indemnification, disclaimers, limitation of liability, accrued commission, and governing law · continue to apply.

9. Changes to these terms

Butlr may update these terms from time to time. When we do, we will publish a new version and assign it a new version number. Your continued use of Butlr after a change, and/or your acceptance of the new version when prompted in the portal, constitutes your acceptance of the updated terms. If you do not accept an updated version, you must stop using Butlr.

10. Governing law

These terms, and any dispute arising out of or relating to them or to your use of Butlr, are governed by the laws of the State of Kuwait, and you submit to the jurisdiction of its courts, without prejudice to any mandatory local law that applies to your venue's operations.

11. Data and privacy

Each party is responsible for handling personal data lawfully. You must handle guest data you receive through Butlr in accordance with applicable data-protection law and only for fulfilling the guest's request. Butlr's handling of data is described in its Privacy Policy, which is incorporated into these terms by reference.